Please expect Ready-To-Ship Products 1-5 business days to process. DTF Printing TAT: 1-5 business days. Handmade & Embroidery Orders TAT: 10-14 business days. Pressed Apparel Orders TAT: 5-7 business days.
Your processing time will start the next business day after payment. This does not include weekends, holidays or vacation time away from the office. Free Shipping or Local Pickup Outside of Cloquet, MN. Thank you!

Shop Policies

Updated Date: 02.16.2026

Business Name: Handmade Mama LLC

Website: handmademamallc.com

Contact Email: handmademamallc@gmail.com

Overview

At Handmade Mama LLC, every item is made with care and many products are custom-created specifically for you. Because of the personalized nature of our business, our return and refund policy is outlined below.

By placing an order, you agree to the terms of this policy.

1. Custom & Personalized Items (DTF, Embroidery, Pressed Apparel, Custom Orders)

Due to the custom nature of these products:

All custom, personalized, or made-to-order items are final sale.

This includes:

  • Custom embroidery
  • DTF transfers
  • Pressed apparel
  • Team gear
  • Personalized items (names, numbers, logos, etc.)
  • Podcast merchandise (if applicable)
  • Bulk/team orders

We do not offer refunds, exchanges, or cancellations once production has started.

2. Order Approval Responsibility

Customers are responsible for:

  • Verifying spelling, names, numbers, and sizes
  • Approving design proofs (if provided)
  • Ensuring artwork submitted is correct and print-ready

Handmade Mama LLC is not responsible for errors approved by the customer prior to production.

3. Non-Custom (Ready-to-Ship) Items

For non-custom, ready-to-ship items:

  • Returns may be requested within 7 days of delivery
  • Items must be unused, unworn, unwashed, and in original condition
  • Buyer is responsible for return shipping costs

Once the item is received and inspected, store credit may be issued.

We do not guarantee cash refunds unless required by law.

4. Damaged or Defective Items

If your order arrives damaged or defective:

  • You must contact us within 3 days of delivery
  • Provide clear photos of the issue
  • Include your order number

If the issue is determined to be our error, we will:

  • Replace the item, or
  • Issue a refund or store credit at our discretion

Damage caused by improper washing, wear, or misuse is not eligible for refund.

5. Turnaround Times

All products are made within the turnaround time listed at purchase.

Turnaround times:

  • DTF Transfers: 1–5 business days
  • Pressed Apparel: 5–7 business days
  • Embroidery: 10–14 business days
  • Large team or bulk orders may vary

Shipping delays once the package leaves our facility are outside of our control and are not grounds for refund.

6. Cancellations

Orders may only be canceled within 12 hours of purchase if production has not started.

After that window, materials and time may already be allocated and cancellations may not be possible.

7. Sizing Disclaimer

Due to variations in brands and garment styles:

  • We are not responsible for sizing issues
  • Size charts are provided when available
  • Exchanges are not guaranteed on custom items

8. Copyright & Trademark Responsibility

Customers submitting logos, brand names, or copyrighted content confirm they have legal rights to use that material.

Handmade Mama LLC is not responsible for intellectual property violations submitted by customers.

9. Contact Information

If you have any questions regarding your order, please contact:

Handmade Mama LLC

handmademamallc@gmail.com

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